Demo data · All use cases on this site are sample content written for development. They do not come from real sources or users, and scores are not real data.
N8n8nCustomer supportAdvancedAdded Oct 28Demo
Automatically categorize and prioritize new tickets
Each new ticket gets a category, urgency and sentiment and is routed to the right queue; agents can override at any time.
Prompt
Based on the ticket title and body, output JSON:
{"category": "billing|technical|account|feature request|other",
"priority": "P1|P2|P3",
"sentiment": "negative|neutral|positive",
"reason": "one sentence explaining the decision"}
Use P1 only for: cannot log in, data loss, duplicate charge.Steps
- 1Set up a new-ticket trigger in the help desk
- 2Route tickets to queues by category
- 3Spot-check accuracy weekly and adjust the rules
Source
Demo case written by the ClawShow team for development. No external source.