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GPChatGPTCustomer supportBeginnerAdded Oct 21Demo
Build an FAQ from past support tickets
Cluster resolved tickets from a period, find the recurring questions and draft standard answers.
Prompt
Below are last month's resolved tickets (personal data removed). Please: 1. Identify questions that came up 3 or more times 2. Write a standard answer for each, using the resolution steps support agents actually gave 3. Flag parts of the answers that need confirmation from the product team [Paste tickets]
Steps
- 1Export tickets and remove personal data
- 2Generate the FAQ draft
- 3Have the support lead review it before publishing
Source
Demo case written by the ClawShow team for development. No external source.